Privacy policy

Personal information (including social security number) privacy protection policy

We’re committed to safeguarding the Personal Information we receive from our customers and associates. We impose standards to maintain the confidentiality of Personal Information. And we use physical, technical, and administrative safeguards to protect it.

Personal Information is information that can be connected to you through certain identifiers which can include: name, Social Security number (SSN), driver’s license, state identification card, account, credit/debit card, passport or alien registration numbers — among other items. Personal Information does NOT include publicly available information that is lawfully made available to the general public from federal, state or local government records or widely distributed media. Our policies prohibit the unlawful disclosure of Personal Information. We share it externally only where federal and state law allows or requires it. Internally, it’s our policy to limit the access, use and disclosure of Personal Information to be in line with the job duties our associates, as well as applicable law. If you have questions about this, contact us.

(a) for Yahoo Code, statements that (1) third-party web beacons, cookies, or similar technologies are used on its websites or apps to provide advertisements about goods and services of interest to visitors, and (2) describe its use of Code Data (it is strongly recommended that the advertiser name Yahoo and Yahoo involvement when describing such use); (b) for Audience Data, a statement that describes its use of Audience Data; and (c) for Yahoo Code and/or Audience Data, a statement that describes how visitors may learn more about the choices offered in connection with the use of Yahoo Code and/or Audience Data (as applicable), including an active link to one of the following URLs: Opt Out - NAI: Network Advertising Initiative  or  (or the appropriate link for the country available on Privacy Dashboard and Controls | Yahoo , if advertiser uses Yahoo Code and/or Audience Data outside the United States). If the country in which the Yahoo Code and/or Audience Data will be used is not referenced in the aforementioned list, then the advertiser should include an active link to Privacy Dashboard and Controls | Yahoo .

Health insurance portability and accountability act of 1996 (HIPAA) notices of privacy practices

The Notices of Privacy Practices below explain how your health information may be used and/or disclosed and how to access this information in accordance with HIPAA, an important federal privacy law. The notices reflect the pharmacy obligations under federal and individual state regulations. By law, we’re required to send our members a notice with those details.


CarelonRx Home Delivery Pharmacy Notice of Privacy Practices

CarelonRx Specialty Pharmacy Notice of Privacy Practices

Contacting the privacy office

If you have a privacy question or need to report a privacy issue, contact the Privacy Officer, Privacy Office, P.O. Box 52072, Phoenix, AZ 85072-2072 or call the toll-free number at 1-833-255-0644 (TTY/TDD: 711).

Contacting you

We, including our affiliates or vendors, might call or text you using an automated telephone dialing system and/or a prerecorded message. But we only do this in accordance with the Telephone Consumer Protection Act (TCPA). The calls may be to let you know about pharmacy benefits and services. If you don’t want to be contacted by phone, please tell the caller and we will no longer do so.

Get the latest news from CarelonRx