Contact us
IMPORTANT NOTICE: If your medical and pharmacy benefits are covered through Anthem Blue Cross and Blue Shield, or Anthem Blue Cross, please call the number on the back of your member ID card or visit your health plan’s website for help.
Members
For help, please call the pharmacy services number on the back of your member ID card to speak with a CarelonRx representative.
To manage your prescriptions, order refills, set up home delivery, and check medication pricing, visit manage your prescriptions.
Providers
For information about prior authorization, prescription exceptions, and utilization management, call 833-293-0659 or fax 844-521-6940.
For information about home delivery, call 833-396-0309 or fax 833-389-4172.
For information about specialty pharmacy, call 833-549-2874 or
fax 800-269-5493.
Business
Employers and plan sponsors who want to learn more about CarelonRx:
Reach out here and you will be contacted by a member of the CarelonRx team.
Subscribe to our monthly CarelonRx News, and we'll deliver clinical reports, industry trends, company news, and PBM insights to your Inbox.
For media inquiries, email carelonrxmedia@carelon.com.
General business inquiries can be sent to:
CarelonRx
450 Headquarters Plaza, 7th Floor East Tower
Morristown, NJ 07960
To inquire about joining the CarelonRx pharmacy network, please call the UPF phone line at 866-488-4708. A network enrollment analyst will reply within 48 hours. When you call, follow these steps:
- You will be greeted with: “You have reached the CVS/Caremark Pharmacy Communication line."
- You will hear the following prompts: “If you are calling regarding Aetna Network Participation, please press 1 now. * For all other inquiries, please remain on the line."
- You will then be prompted to leave a detailed message, including your NCPCP number, name, and phone number. You will receive a follow-up call within two business days.
