Contact us

IMPORTANT NOTICE: If your medical and pharmacy benefits are covered through Anthem Blue Cross and Blue Shield, Anthem Blue Cross, Empire BlueCross, or Empire BlueCross BlueShield, please call the number on the back of your member ID card or visit your health plan’s website for assistance. All other CarelonRx members can find help below.

 

Members

For help, please call the pharmacy services number on the back of your member ID card, or

For more information, visit our Manage your prescriptions page. There, you can log in to refill, manage, and sign up for home delivery.

Providers

For prior authorization, prescription exceptions, and utilization management

Home delivery

Specialty pharmacy

For more information, visit our Manage your prescriptions page. There, you can log in to refill, manage, and sign up for home delivery.

Business

Sign up for updates on products, services, and innovations from CarelonRx.

For media inquiries, please email carelonrxmedia@carelon.com

To sign up for business-related emails from CarelonRx, please fill out this form.


For general/business inquiries, please write:

CarelonRx
450 Headquarters Plaza, 7th Floor East Tower
Morristown, NJ 07960