How can I send my prescription to CarelonRx?
How do I refill my prescription?
What if the medicine my doctor prescribes is not on the drug list?
How does CarelonRx make decisions about which prescription drugs require prior authorization?
What is the difference between brand name and generic drugs?
What are specialty medications?
Where can I find more details about my CarelonRx pharmacy benefit?
How can I find drug-specific cost and coverage information?
How can I find a pharmacy that will accept my prescription coverage?
Where can I download forms or a new member ID card?
If I need an emergency supply of my medication, who do I contact for an exception?
What can I do if I think there was an error in the application of my pharmacy benefit?
Who do I contact if I am having trouble filling a prescription or using my pharmacy benefit?