The home delivery of maintenance medications from CarelonRx Pharmacy can help your plan members stay on track with their treatments — improving medication adherence, reducing pharmacy hassles, and making the most of their pharmacy benefits. It’s a simple way to support better health outcomes, boost benefit satisfaction, and reduce avoidable costs for everyone involved.
What are maintenance medications?
Maintenance (or long-term) medications are drugs plan members take regularly to manage chronic conditions like high cholesterol, high blood pressure, or diabetes. Consistent access to these medications is essential for controlling symptoms, preventing complications, and supporting long-term wellness.
How does prescription home delivery improve the pharmacy experience for plan members?
Greater convenience and flexibility. Medications are delivered directly to plan members’ homes — or any location they choose. Members can manage their prescriptions online, and first-time home delivery orders typically arrive in about two weeks. Refills usually ship within 3 to 5 days, and members can set up reminders and automatic refills to stay on schedule.
Added safety and dependable packaging. All orders are checked by a licensed pharmacist before they ship. Discreet packaging is tamperproof, weatherproof, and temperature controlled when needed.
Support for better medication adherence. Staying consistent with long-term medication isn’t always easy. A 2023 review found that non-adherence remains a major challenge in managing chronic conditions like hypertension and diabetes — often leading to avoidable hospitalizations, disease progression, and higher mortality.
Streamlined prescription management. CarelonRx Pharmacy will work directly with members’ prescribers to request a new 90-day prescription when needed. If medication preapproval is required, the home delivery team will contact the member for consent before shipping.
Potential cost savings for members. When your plan’s rules allow, receiving a 90-day supply instead of three 30-day supplies can save members money — and shipping is always free.
How does home delivery support employers and plan sponsors?
Reduced member abrasion through easier pharmacy access. When members can easily access and manage their prescriptions, they experience fewer frustrations and feel more supported by their health and pharmacy benefits. Reducing employee abrasion leads to a smoother experience for them and fewer administrative challenges for you.
Support for a healthier, more productive workforce. Medication non-adherence is a persistent challenge. A 2024 report shows that about 50% of patients with chronic conditions do not take their medications as prescribed, putting them at risk for preventable complications and increased healthcare use. By removing barriers such as transportation issues, mobility limitations, and restrictive pharmacy hours, home delivery helps improve adherence and can support healthier long-term outcomes.
Stronger employee retention and benefit satisfaction. Employees value benefits that make their lives easier — and prescription home delivery is one more way to demonstrate that your organization cares about their health.
A 2025 EBRI survey found that organizations offering voluntary benefit programs — including health-related benefits and flexible coverage options — saw improvements in employee satisfaction, recruiting, retention , performance, and overall well-being. And according to the SHRM Employee Benefits Survey for 2025 , 68% of workers said their employer’s benefits package made them more likely to stay at their job. These findings reinforce the role of strong benefits in supporting retention, morale, and stability for your organization.
You work hard to build a supportive benefits strategy that helps your employees feel their best — and bring their best selves to work. Encouraging members to take advantage of prescription drug home delivery is an easy, meaningful way to improve their experience, strengthen medication adherence, and deliver whole-health support through your pharmacy benefits.
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